Privacy policy

Privacy Policy

This Privacy Policy explains how JET TEAM Ltd (“JET TEAM” or “we” or “us”) collects and uses the personal data that you provide us as part of the JET TEAM service.

JET TEAM is the Controller of your personal data when you provide it directly to us. Where we are given your personal data from an intermediary then Jet Team is the Data Processor. Should you have any questions about this Privacy Policy do contact us. Contact details are included at the bottom of this Policy.

What information do we collect and why?

When you buy services from us, you are entering into a contract with us. You will need to set up a JET TEAM Account before placing requests, so we can set this up we will ask you to provide some personal information such as;

• Full operator information including personal name(s) associated with the Company, Company name(s), and Address(es) for billing and post
• Full owner information and associated details such as passport and visa details. The same information is required for family, staff and guests when travelling onboard.
• Full crew information including details such as passport(s), visas, licences, addresses. Contact number(s), email address(es).

This information is processed because it is necessary to perform a contract with you.

As part of our service we may store your credit or debit card information. We will only do this with your explicit permission, and where there is benefit in doing so, such as operational efficiency.

Where there is statutory or other legal requirement to share your information, we will process your data on the basis of a legal obligation.

We occasionally send out update newsletters to those who have used our service. You will always have the option to unsubscribe from such communications.

Retention of your data

We retain your information for no longer than is required for the purpose it was collected for, including for the purposes of satisfying any legal, accounting or reporting requirements.

Whom do we share your information with?

Personal data is shared with Third Parties as required to provide the JET TEAM service to you. This includes airport ground handlers and/or customs/immigration offices as part of submitting a service request, or entering it online, for example the US Customs and Border Protection Advanced Passenger Information System. Others are hotels and ground transportation we may book on your behalf.

Some of the information you provide us with may be transferred to a country outside of the European Economic Area such as the US, Singapore and Taiwan.

No personal data is sold to or traded with other Third Parties.

How we protect your data

Your personal information is stored securely.

We use third party system providers as part of delivering the JET TEAM service, such as externally hosted software or cloud providers.

Where we use third party system providers or transfer any of your personal information outside of the European Economic Area, we have measures and terms in place with those providers to ensure that they also protect your data.

Your Rights

Under Data Protection Legislation you have the right to:

• Withdraw your consent where that is the legal basis of our processing
• Access your personal data that we process
• Rectify inaccuracies in personal data that we hold about you
• Your details to be removed from systems that we use to process your personal data
• Restrict the processing in certain ways
• Obtain a copy of your data in a commonly used electronic form; and
• Object to certain processing of your personal data

Full details of the above rights are on the ICO website.Some rights are dependent on the lawful basis for processing your information. If we have legitimate grounds to not carry out your wishes, these will be explained to you in response to your request.

If you would like to exercise any of your rights in relation to your personal data for which JET TEAM are the Controller, contact us as detailed below.

Should you think that we have not addressed your requests or have concerns about how we handle your information, you also have the right to lodge a complaint with the Information Commissioner’s Office as detailed on their website.

Contact Details

JET TEAM Limited can be contacted at:

JET TEAM Ltd, 71-75 Shelton Street, London WC2H 9JQ
Email: ops[at]jet-team.co.uk
Phone: +44 (0) 203 633 0750

Updates to this Privacy Policy

This Privacy Policy is regularly reviewed and might change from time to time. Do please check it regularly. If there is any significant change we will let you know.

This Privacy Policy was last updated July 2020.